Comm Partners connect Polycom 550 Guide de l'utilisateur

SIP 3.2.3 | March 2011 | 1725-12567-001 Rev. D User Guide for the Polycom® SoundPoint IP® 550/560 Phone for 8x8 Virtual Office

Getting Started with Your Phone1 - 4Connecting Network and Power SourceYou have two options for network and power source connections. Your system adm

Getting Started with Your Phone1 - 53. Connect the country-specific AC cord to the power adapter.Power over EthernetUsing a regular CAT5 cable, the p

Getting Started with Your Phone1 - 6To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and an available power and

Getting Started with Your Phone1 - 7Connecting the Handset and Optional HeadsetTo connect the handset and optional headset:1. Connect the short strai

Getting Started with Your Phone1 - 8To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the t

Getting Started with Your Phone1 - 9To attach the base as a wall mount:1. Place all cords in the recessed area above the modular jacks.2. On the back

Getting Started with Your Phone1 - 10Registering Your PhoneGenerally, your phone will be deployed with multiple other phones. In this case, your syst

Getting Started with Your Phone1 - 11The features of your SoundPoint IP 550/560 phone are:Item Description1 Message Waiting IndicatorAlert for voice

Getting Started with Your Phone1 - 126Speakerphone Allows for hands-free communication during calls.7 Hands-free Microphone Picks up audio during han

Getting Started with Your Phone1 - 1314 Line/Speed Dial Key Use these keys to activate up to four lines or speed dials that can be assigned to your p

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

Getting Started with Your Phone1 - 14Icons associated with the line keys appear on the graphic display and represent:Icon DescriptionRegistered line

Getting Started with Your Phone1 - 15Before You Use Your PhoneUsing the Navigation KeysTo help you navigate menus and enter data, use these tips:• To

Getting Started with Your Phone1 - 16Information StatusThe top line of the screen (or graphic display) shows status information. It appears as a scro

2 - 12Customizing Your PhoneYou can customize your SoundPoint IP 550/560 desktop phone by adjusting the setting for time and date, display contrast, a

Customizing Your Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• Appearance of the time and dat

Customizing Your Phone2 - 33. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.4. Using and , scroll through the options under e

Customizing Your Phone2 - 44. Press the Ok or Cancel soft keys to accept or cancel changes.5. Press to return to the idle display.Changing the Back

Customizing Your Phone2 - 5To modify the backlight intensity:1. Press .2. Select Settings > Basic > Backlight Intensity.3. Select Backlight On

Customizing Your Phone2 - 67. Select Maximum Intensity.8. Press the Up or Down soft keys to increase or decrease the backlight intensity.9. Press the

Customizing Your Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic display or a flashing heads

iiiAbout This GuideThank you for choosing the SoundPoint IP 550/560 phone, a full-duplex, hands-free SIP desktop phone. This unit provides business te

Customizing Your Phone2 - 8Selecting the Ring TypeYou can select different ring types to distinguish lines or to distinguish your phone from your nei

Customizing Your Phone2 - 93. Use and to highlight the language you want.4. Press the Select soft key.Text that appears on the graphic display wi

Customizing Your Phone2 - 103. Use and to highlight the background you want. 4. Press the Select soft key.5. Press to return to the idle displa

Customizing Your Phone2 - 112. Select Settings > Basic > Preferences > Label Color.Using the dialpad keys 1, 3, 7, and 9 change the soft key

Customizing Your Phone2 - 12Managing Call ListsYour phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries

Customizing Your Phone2 - 13Managing ContactsYou can store a large number of contacts in your phone's directory. Contact your system administrat

Customizing Your Phone2 - 14Adding ContactsYou can add contacts to your contact directory:• Manually • From a call list • From your corporate directo

Customizing Your Phone2 - 157. (Optional.) Change the Speed Dial Index.It is automatically assigned to the next available index value.Valid speed dia

Customizing Your Phone2 - 162. Use and to highlight the contact.You can also use the * key to Page Up and the # key to Page Down.3. Press the Mor

Customizing Your Phone2 - 175. Press the Save soft key to save the contact in the local contact directory.“Entry saved” appears on the graphic displa

ivContentsAbout This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your Phone . . . . .

Customizing Your Phone2 - 18Deleting ContactsTo delete a contact from the local contact directory:1. Press . 2. Select Contact Directory.3. Use and

Customizing Your Phone2 - 194. Press the View soft key.The contact’s information appears on the graphic display.5. Press the Dial soft key.Searching

Customizing Your Phone2 - 20Searching the Corporate DirectoryTo search for a contact in the corporate directory:1. Press . 2. Select Corporate Direct

Customizing Your Phone2 - 21— Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first na

Customizing Your Phone2 - 22Managing Incoming CallsYou can distinguish incoming calls by setting distinctive rings for contacts in your contact direc

Customizing Your Phone2 - 23Rejecting CallsYou can customize your phone so that incoming calls from a particular party are immediately sent to your v

Customizing Your Phone2 - 24Diverting CallsYou can customize your phone so that incoming calls from a particular contact are transferred directly to

Customizing Your Phone2 - 25Depending on how your administrator sets up your phone, the display could resemble one of the following figures:• One lin

Customizing Your Phone2 - 26Supporting Shared LinesYour SoundPoint IP 550/560 supports shared lines. A shared line is indicated by a different line i

3 - 13Using the Features of Your PhoneYour SoundPoint IP 550/560 desktop phone is designed to be used like a regular phone on a public switched teleph

ContentsvEditing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17Deleting Contacts . . . . . . .

Using the Features of Your Phone3 - 2• Using Call Lists• Using voicemail• Recording Calls (Virtual Office Pro Users Only)• Using Call Queues (Call Qu

Using the Features of Your Phone3 - 3The call duration of active calls is visible within the active call window on the graphic display. In the figure

Using the Features of Your Phone3 - 4>>Do one of the following:— With the handset on-hook, press , , or the NewCall soft key to obtain dial to

Using the Features of Your Phone3 - 5• A single Line Key per line• Multiple Line Keys per lineIf your phone is configured with multiple call appearan

Using the Features of Your Phone3 - 6To answer a call using Hands-Free Speakerphone mode:>>Do one of the following:— Press .— With the handset

Using the Features of Your Phone3 - 7To answer an incoming call on a line configured for a single Line Key:>>Do one of the following:— Press o

Using the Features of Your Phone3 - 8Ending CallsTo end a call:>>Do one of the following:— If you are using the handset, press the EndCall soft

Using the Features of Your Phone3 - 9This section provides the following step-by-step instructions:• Setting Up Conference Calls• Ending Conference C

Using the Features of Your Phone3 - 104. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.5

Using the Features of Your Phone3 - 118. Repeat steps 5 to 7 until you have added all intended parties.Splitting Conference CallsTo split a conferenc

Contentsvi4 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1Power and Startup . . . . . . . . . . . . . . . . . .

Using the Features of Your Phone3 - 122. Call in Auto Attendant and select Menu Option that is assigned to Conference Bridge.* (e.g. Option 4 > Co

Using the Features of Your Phone3 - 13— Set up a conference call and then end your participation. For more information, refer to Hosting Local Confer

Using the Features of Your Phone3 - 14Performing a Blind TransferTo perform a blind transfer:1. During a call, press or the Trnsfer soft key. 2. Pr

Using the Features of Your Phone3 - 15Online Call ForwardingTo enable online call forwarding:1. Log on to your Virtual Office Online dashboard athttp

Using the Features of Your Phone3 - 16a If you selected Always, enter a number to forward all future incoming calls to.b If you selected No Answer, e

Using the Features of Your Phone3 - 17To disable call forwarding:1. From the idle display, press the Forward soft key.2. (Optional) If multiple lines

Using the Features of Your Phone3 - 18To enable Do Not Disturb:>>Press . A flashing icon and text on the graphic display indicate that Do Not

Using the Features of Your Phone3 - 19Placing Calls on HoldDuring a call, press or the Hold soft key. The hold icon will display on the line key la

Using the Features of Your Phone3 - 20Returning the Last CallLast Call Return (LCR) enables you to automatically call back the last incoming call wit

Using the Features of Your Phone3 - 21Using the Corporate DirectoryTo use the Corporate Directory to make a call:1. Press and select Applications,

1 - 11Getting Started with Your PhoneThis chapter provides basic installation instructions and information for obtaining the best performance with the

Using the Features of Your Phone3 - 22Using voicemailYou can access voicemail messages from your phone. Your voicemail is saved in a centralized loca

Using the Features of Your Phone3 - 23Recording Calls (Virtual Office Pro Users Only)Call Record On/Off is available to Virtual Office Pro users when

Using the Features of Your Phone3 - 24In the figure below, the phone has one line key, and three available speed dial keys (assigned to Byron, Lauren

Using the Features of Your Phone3 - 25Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already exists, “Speed d

4 - 14Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you

Troubleshooting Your Phone4 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 550/560 phone has no power

Troubleshooting Your Phone4 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint IP 550/560 phone d

Troubleshooting Your Phone4 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you press a feature key.The So

Troubleshooting Your Phone4 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the SoundPoint IP 550

Troubleshooting Your Phone4 - 6You turned off the ringer. Do one of the following:• During an incoming call, lift the handset, press the Speakerphone

Getting Started with Your Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 550/560 package:• Polycom SoundPoint IP 550

Troubleshooting Your Phone4 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad contrast.Pow

Troubleshooting Your Phone4 - 8AudioSymptom Problem Corrective ActionThere is no audio on the headset.The connections are not correct. Do one of the

Troubleshooting Your Phone4 - 9Testing Phone HardwareYour system administrator may ask you to access a diagnostics menu on your phone to test your ph

Getting Started with Your Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before installation to ensure tha